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Bank deposits by ACH take 1–3 business days. Crypto deposits are credited after the network confirms them, usually within minutes. The deposit window shows the confirmations and time for each coin.

Standard bank withdrawals take 1–3 business days, and wires sent before 4 PM ET usually arrive the same day. Crypto usually arrives within an hour of approval. New withdrawal addresses can be held for up to 24 hours.

Check the status in Transfers. If it's past the expected time, contact us with the reference number, which starts with WD-.

Sometimes, but not always. Contact us with the transaction ID from your wallet, the coin and the network you used. Recovery isn't guaranteed and can take several weeks.

Contact us by chat or phone. We'll verify your identity with a photo ID and a selfie before resetting two-step verification. For your security this takes up to 2 business days, and withdrawals are paused for 24 hours afterwards.

Choose "Forgot password?" on the sign-in page. We'll email you a reset link that works for 30 minutes.

Open Statements from the top menu. You can download each month as a PDF or email yourself a copy. Tax forms such as Form 1099 appear there each year by [date].

Standard bank transfers are free and wires cost $25. Crypto network fees depend on the network and are shown before you confirm. We never charge a fee to release or unlock a withdrawal. See the full fee schedule at [link].

Securities are held at Harborline Clearing Corp. SIPC protects customers of its member firms up to $500,000 (including $250,000 for cash) if the firm fails. [SIPC membership: add once registered.] SIPC doesn't protect against market losses. Cryptocurrency is not protected by SIPC or FDIC.

Go to Account › Profile › Close my account. You'll need to sell or transfer your holdings and withdraw your cash first. You can still download statements and tax forms afterwards.